24/7 Customer Support in Cloud Hosting
We provide you with 24/7 billing, customer and technical support for all of our Linux cloud hosting service. Even if you aren't our client yet and you have some questions, we will assist you right away and give you the necessary information, to give you a choice to make the best decision when you obtain your new hosting account. We're available any time, including holidays and weekends, and we provide several means of communication to contact us - phone, live chat, email messages and support tickets. To make things easier for you, we have multiple phone numbers all over the world, so you will be able to call the one that is closer to you. The maximum response time for the email messages and the tickets is 1 hour. The actual response time is no more than 15-20 min, which means that you can forget all about waiting for days to receive assistance for any kind of task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
You are able to test our support services even before you aquire a semi-dedicated server account from us as we have telephone and live chat support for pre-sales, billing and common queries. Our representatives will assist you to choose the right plan or give you details about our servers, in order to verify if the system requirements for your websites are met. If you are a current customer, you can also contact us through electronic mail or via our ticketing system, which is accessible from the Hepsia website hosting Control Panel. We guarantee that every time you use these two ways of communication, you'll get an answer within a maximum of an hour and that’s 24/7, which includes weekends and official holidays. In case you have used the hosting services of other companies, even large ones, you're able to compare the response time because it often takes an entire day for them to handle a ticket.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server from our company, you can get in touch with us 24/7 for any kind of server-related issue or forvarious problems or questions about the pre-installed software your server comes with. If you have not ordered a VPS server plan yet, you'll be able to find out more about our solutions by giving us a phone call or by using our live chat service. For more technical issues, you can send an e-mail or open a support ticket via your billing Control Panel and you'll receive support within a maximum of one hour regardless of the time of the day, even on holidays and weekends. The typical response time in most cases doesn't extend past half an hour. If you'd like to have assistance with third-party software, you will be able to use the Managed Services upgrade that you can include to every single VPS package and our admins will help you with any installation or troubleshooting problem you may have encountered.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive timely support in general, let alone if you manage a whole server, that's why each and every dedicated server that we provide comes with 24/7 support with 1-hour response time guarantee regardless of the situation. This service is free of cost for all issues with the server or the software that was installed by our admins during the setup, so you can get in touch with us as many times as you need, even during holidays. You could either open a trouble ticket from your billing section or you can send an email, and the actual response time for both rarely exceeds 30 minutes since we have admins available twenty-four hours a day. If you want general information about our servers or you have a billing question/issue, you can also call one of the local telephone numbers that we have on three continents or you can employ our live chat service and talk to an agent online. For third-party software assistance, we offer a Managed Services upgrade, which you're able to add to your server package through the billing Control Panel.