Technical Support Channels
A One–Hour Ticket Response Time Guarantee
All your help requests will be dealt with in no more than one hour after the ticket or e–mail is received. If your case needs further assistance from a server administrator, we will forward the ticket or the email to the person in charge, in a timely manner and we will leave a comment to notify you that more time will be required for discovering a solution. And if you take advantage of our Optional Admin Services package, all of the services included there will be executed whenever you like.
An Excellent Tech Support Service
If you require assistance working with our Control Panel or with any of the applications that we have installed on the dedicated hosting server for you, do touch base with the customer support team anytime through the ticketing system. In addition, should you require assistance managing your server, you can order the Optional Admin Services package, that includes weekly OS updates, troubleshooting and software installation services, server monitoring and restarting procedures, backup hard disk space, etcetera.
An Easy–to–Navigate Help Area
Our Control Panel is pre–installed for every dedicated server. Among its characteristics is a very handy integrated knowledgebase that will guide you step by step on all the tasks that you can carry out. The majority of educational articles have video versions which show all the tasks that you can carry out in a very illustrative way. You can find the help articles and the video tutorials in the upper right corner of each Control Panel section.