A 99.9% Server Uptime
We have set up our cloud hosting platform using reliable hardware components and significantly modified software. Our administrators have installed a modified version of SELinux on our physical servers to guarantee optimal safety and stability. We have installed several DDoS protection devices in addition to very powerful firewall software to make sure our network is invincible and secure.
Our Linux cloud hosting service packages offer a 99.9% server uptime guarantee. And no matter which datacenter you choose, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you set up your own cloud hosting platform, it is essential to also build your own network architecture. That’s the reason why we built a custom–configured internal network in each one of our datacenter facilities. Based on enterprise–class Juniper switches and routers, our internal network allows for faster–than–the–speed–of–light data transmission speeds and is also completely redundant.
Because of this, you can enjoy a 99.9% network uptime in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter as well as in our AU based datacenter, irrespective of which hosting package you’ve chosen.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you are unhappy with our hosting services, or if you think that they are inadequate, or if you decide that you need a VPS servers rather than a cloud hosting package – you will receive a refund, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to have total control of your domain names even if you terminate your account with us.
24/7 Technical Support
In the event that you have a hosting company, your customer service technicians are of principal importance. That’s the reason why we’ve cautiously assembled a highly competent team of customer service technicians, each with many years of training behind his back. Thanks to them, we offer 24x7 support with each of our hosting solutions.
And not only that, we offer a 1–hour response time guarantee. All customer support tickets are responded to in under 1 hour and our average ticket response time is less than 20 minutes!